COMPANY POLICY
CHARGEBACK
We appreciate your subscription or purchase with A2IO Imprint, Inc (Publisher of Banwo Magazine). In the event of any issue or concern, we strive to resolve it promptly and satisfactorily. However, we request that customers follow this Chargeback Policy to address any billing discrepancies or concerns:
1. Contact Customer Support First:
If you encounter any issues with your subscription or purchase, please reach out to our Customer Support team immediately at hello@a2ioimprint.com. We are committed to resolving any problems or concerns you may have efficiently and effectively.
2. Refund and Cancellation Policy:
We operate with a clear refund and cancellation policy. Refunds or cancellations are processed according to the terms and conditions specified at the time of purchase or subscription. We request customers to review these policies before making any purchases or subscriptions.
3. Chargeback Process:
Chargebacks involve disputing a charge directly with your credit card provider or bank. While chargebacks are intended for cases of fraudulent charges or unresolved disputes, we encourage customers to communicate with us directly to address any issues or concerns before pursuing a chargeback.
4. Contact Us First:
If you are dissatisfied with any aspect of our service, please contact us before filing a chargeback. We are committed to finding a satisfactory resolution for any billing discrepancies or concerns you may have.
5. Chargeback Dispute Resolution:
If a chargeback is initiated without prior communication with Banwo Magazine (A2IO Imprint, Inc), we reserve the right to challenge the chargeback request. Our team will provide evidence of the transaction, terms of service, and attempts made to address the issue to the card issuer or financial institution.
6. Cooperation and Communication:
Open communication is key to resolving any concerns. We encourage customers to contact us directly to ensure a swift and amicable resolution to any billing issues.
7. Impact of Chargebacks:
Chargebacks can negatively impact A2IO Imprint's and Banwo Magazine as a brand standing with payment processors and can result in additional fees. We request customers to consider the potential impact on both parties and reach out to us for a resolution first.
8. Contact Information:
For any billing-related queries, refund requests, or concerns, please contact our Customer Support team at 561-317-5951 or email us at hello@a2ioimprint.com.
By purchasing a subscription or product from A2IO Imprint (Banwo Magazine), you agree to abide by this Chargeback Policy.
Thank you for your cooperation.